Sunny loans

+ – How to make a complaint

If you are unhappy with any aspect of our service, we would like you to get in touch by writing to us

Customer Relations

Elevate Credit International Limited,
Blenheim House,
Newmarket Road,
Bury St Edmunds,
IP33 3SB

We will do our best to resolve your concerns by the end of the third business day after receiving your complaint. If we are unable to resolve your concerns we will issue a written acknowledgement within five working days and our written final response within eight weeks of receiving your complaint. Full contact details for the Ombudsman are displayed below.

Our final response will explain that you have ultimate recourse to the Financial Ombudsman Service. We will enclose their standard explanatory leaflet should you wish to escalate your complaint to them. You should do this within six months of the date of our final response or they may not consider your complaint after this time.

Monday to Friday – 8am to 8pm

Saturday – 9am to 1pm

0800 023 4 567 calls to this number are free on mobile phones and landlines.

0300 123 9 123 calls to this number cost no more than calls to 01 and 02 numbers.

Postal address

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Firm name: Elevate Credit International Limited
Period covered in this report: 1 January 2016 – 31 Dec 2016
Brands/trading names covered: Sunny

Number of complaints opened by volume of business